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We care deeply about your experience with us. If you face any issues or have a concern regarding our products, service, or delivery, we’re here to help and resolve it promptly.
You can reach out to our Grievance Officer:
Email: info@truewayfarms.com
Phone: +91-96366 89616
We aim to respond to all complaints within 48 hours and resolve them at the earliest, typically within 7 to 15 working days.
Your trust matters to us.
Browse the product you wish to purchase.
Select the quantity or variant (if applicable).
Click on the “Add to Cart” button.
You will see a confirmation that the item has been added to your cart.
Continue shopping or proceed to checkout from the cart icon (usually at the top right of the screen).
Click on the Cart icon to view your cart.
Find the product you want to remove.
Click on the “Remove” or trash/bin icon next to the product.
The item will be deleted from your cart instantly.
Inside the cart, you can increase or decrease the quantity of each item using the “+” or “–” buttons.
Your cart will automatically update the price based on the quantity selected.
Note: Once the order is placed and confirmed, no items can be added or removed. You can only cancel the order (delivery charges may apply).
We understand how disappointing it can be when your favourite product is out of stock. At Trueway Organic, we're happy to help you get what you're looking for.
If a product is currently unavailable, you can:
On the product page, click “Notify Me When Available” (if visible).
Enter your email address or phone number.
You’ll receive an alert as soon as the product is restocked.
If the product doesn’t have a “Notify Me” option, feel free to write to us:
info@truewayfarms.com
Please include:
Product name or code (if available)
Quantity required
Your contact information
You can also contact our support team to check availability or place a request:
+91-96366 89616
We’ll try our best to prioritize your request and notify you as soon as it’s back in stock.
At Trueway Organic, your satisfaction matters to us. If you have any questions, concerns, or feedback related to the products you’ve received, we’re here to help.
Clarifications about product usage or ingredients
Questions about packaging, quantity, or appearance
Concerns regarding freshness, quality, or shelf life
Queries about expiry date, storage instructions, or allergens
You can contact our support team through any of the following channels:
Call / WhatsApp: +91-96366 89616
Email: info@truewayfarms.com
Include: your Order Number, product details, and a clear description of your query.
We strive to respond to all queries within 24 hours and will do our best to provide a helpful and timely solution.
We currently deliver across India, covering most major cities, towns, and rural areas. Our logistics network is continuously expanding to reach more locations and ensure timely deliveries, even in remote regions.
If your area is serviceable, you will see delivery options available at the time of checkout. For specific delivery-related queries, feel free to contact our support team.
Once your order is confirmed, it is carefully packed at our facility using hygienic and secure packaging. We partner with trusted courier and logistics services to ensure your order reaches you safely and on time.
You will receive regular updates, including tracking details, once your order is dispatched. Our delivery partners will bring your order right to your doorstep.
Yes, delivery charges are applicable on all orders. The exact delivery fee will be calculated based on your location and order size, and will be clearly displayed at the time of checkout.
We ensure complete transparency—no hidden charges—so you’ll always know the total cost before confirming your order.
Once your order is confirmed, it is processed and dispatched within 1–2 business days. Delivery time depends on your location:
Metro cities: 2–4 business days
Other cities/towns: 4–7 business days
Remote or rural areas: 5–10 business days
You will receive tracking details once your order is shipped, so you can follow its journey in real time.
Yes, absolutely. As soon as your order is dispatched, you will receive a notification via SMS, email, or WhatsApp (depending on your selected communication preferences).
This notification will include your tracking number and courier details, so you can easily monitor your shipment and stay updated until it reaches your doorstep
If you happen to miss the delivery, don’t worry—our delivery partner will usually make 2–3 additional attempts on the following business days.
You may also receive a call, SMS, or WhatsApp message to coordinate a suitable time for redelivery. If the order still cannot be delivered after multiple attempts, it may be returned to us.
In such cases, you can contact our customer support to request redelivery or further assistance. Additional charges may apply for reshipping andreturn Termand Condition will Apply.
If you happen to miss the delivery, don’t worry—our delivery partner will usually make 2–3 additional attempts over the next few business days.
You may also receive a call, SMS, or WhatsApp message to help reschedule the delivery at a convenient time. If the order is still undelivered after multiple attempts, it may be returned to us.
In such cases, you can contact our customer support to request redelivery or further assistance. Please note, additional charges may apply for reshipping, and our Return & Shipping Terms and Conditions will apply.
If you need to reschedule your delivery, it’s simple!
Once your order is out for delivery, you will receive a notification via SMS, email, or WhatsApp with tracking details. That message may include a link to reschedule your delivery or contact the delivery partner directly.
If the option is not available, you can always reach out to our customer support team with your order ID. We'll help coordinate with the courier to arrange delivery at a more convenient time.
Note: Rescheduling may be subject to courier service availability and location.
There is no minimum order amount required. We are happy to deliver any quantity—whether it's a small item or a bulk order.
However, delivery charges will apply based on your location and order size. All applicable charges will be clearly shown at checkout.
Credit & Debit Cards (Visa, MasterCard, RuPay, Maestro, Amex)
UPI Apps (Google Pay, PhonePe, Paytm, BHIM, etc.)
Net Banking (Supported by all major banks)
Wallets (Paytm Wallet, Mobi Kwik, Free charge, etc.)
No — the price listed on the product page is exactly what you pay.
There are no hidden fees, no octroi, no additional sales tax, and no unexpected charges.
What you see is what you pay.
All prices are inclusive of applicable taxes, and any shipping (if applicable) are clearly mentioned before checkout.
We believe in transparent pricing and a hassle-free shopping experience — always.
Yes, you will receive a detailed invoice for every order you place.
Your Invoice Includes:
Product details and quantity
Item prices and total amount
GST and applicable tax breakdown
Shipping charges (if any)
Order ID and billing information
How Will I Receive It?
A digital invoice is automatically sent to your registered email after your order is confirmed.
You can also download the invoice anytime from your account dashboard under “My Orders.”
Online payment is a fast, secure, and convenient way to pay for your orders using digital methods like UPI, debit/credit cards, wallets, and net banking.
Add products to your cart
Proceed to Checkout
At the payment stage, choose from:
UPI (Google Pay, PhonePe, Paytm, etc.)
Credit or Debit Card
Net Banking
Wallets (Paytm, Mobikwik, etc.)
For UPI: Enter your UPI ID or scan a QR code
For Cards: Enter card number, expiry date, CVV
For Net Banking: Select your bank and log in securely
You may receive a One-Time Password (OTP) on your mobile/email
Enter the OTP to confirm and complete your transaction
This step is done through secure, encrypted payment gateways
Once your payment is successful, you’ll see a confirmation message
You’ll also receive an order confirmation email with invoice details
Yes! All online transactions are processed using secure, PCI-DSS compliant payment gateways with end-to-end encryption to protect your data.
If you face issues during payment, don’t worry!
Call us at +91-96366 89616 or email info@truewayfarms.com for quick assistance
You begin by visiting the website or opening the mobile app and clicking on "Account", then after click on "Register".
You fill in basic details such as:
Your name
Your email address
Mobile number
A secure password
To ensure security and prevent fake accounts, you’ll be asked to verify:
Your email (by entering a code sent via email)
Or your phone number (by entering a code sent via SMS)
You must agree to the Terms of Service and Privacy Policy by checking a box before continuing.
Once all information is entered and verified, you click the “Register” button.
Your account is now registered, and the system stores your information securely in its database.
After signing up, you can:
Log in with your new credentials
Set up your profile
Access features and services offered by the platform
Go to the website or open the app.
Enter your username/email and password.
Click or tap “Log In”.
Look for an icon labelled “My Account,” “Settings,” or “Profile.”
This is usually found in the top-right corner.
Common details you can change:
Name
Email address
Phone number
Password
Profile photo
Shipping or billing address
Communication preferences
For sensitive changes (like email or phone), you may be asked to:
Enter a verification code sent to your new contact
Confirm your current password
We ensure that your details are handled with the highest standards of confidentiality and in full accordance with our Privacy Policy.
Or, if you'd like a slightly warmer tone:
Your personal information will be treated with the utmost care and in strict alignment with our Privacy Policy and core values.
Once you place an order with Trueway Farms, here’s what happens next:
You will receive an order confirmation email or SMS shortly after placing your order.
The message will include your Order Number, confirming that we have successfully received your order.
Orders are processed within 24–48 hours, depending on the nature of the product (e.g., fresh or made-to-order items).
During this stage, we verify product availability and begin careful packaging.
Once your order is packed and dispatched, you will receive a shipping confirmation email/SMS containing:
Tracking details
Estimated delivery date
Courier partner information
Use the tracking link provided in the shipping confirmation to monitor your shipment status in real time.
If you do not receive an order confirmation or tracking update within the expected timeframe, please contact us:
📞 +91 96366 89616
📧 info@truewayfarms.com
Our customers can place their order through our website www.truewayfarms.com/ or our mobile app ‘truewayfarms’
Once your order is successfully placed, no modifications or additions can be made to the items, quantities, delivery address, or payment method. We recommend reviewing your order carefully before confirming.
Order Cancellation
If you need to cancel your order after it has been placed:
Orders can be cancelled within 2 hours of placement.
Post-dispatch cancellations are subject to a deduction of two-way delivery charges, and the remaining amount will be refunded to your original payment method.
Please note that we are unable to accept returns for reasons related to taste, texture, colour, or aroma.
Our products are completely natural and often handcrafted, which means that natural variations between batches are expected and normal. These differences are a result of:
Seasonal changes
Traditional production methods
The use of 100% natural, chemical-free ingredients
We do not compromise on quality. Every effort is made to ensure that our products retain their maximum nutritional value, and we use only the best and most natural ingredients in every batch.
Thank you for understanding and supporting natural, honest food.
Pulses (Dals)
Rice
Spices & Herbs
Oils & Ghee
Sweeteners
Salt
Tea & Coffee
Summer special
Jaggery