Transparent. Reliable. Fast.

Shipping Policy

1. Shipping Locations
We currently ship across India. If your location is not listed, please contact us to check availability.

2. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. In case of high order volume or unforeseen delays, processing may take slightly longer.

3. Shipping Methods & Delivery Time
We offer the following shipping methods:

• Standard Shipping – Delivered within 3–10 business days.

• Express Shipping – Delivered within 2–5 business days.

Shipping times are estimated and may vary based on your location and courier performance.

4. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the weight of your order.

Order Tracking Terms

1. Tracking Information
Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number and a link to track your package.

2. Tracking Updates
Tracking information may take up to 24–48 hours to become active after dispatch, depending on the courier service. Please allow some time for the system to update.

3. Tracking Your Order
You can track your order using:

• The tracking link provided in your shipping confirmation email/SMS.

• Our Order Tracking page on the website.

4. Delivery Delays
While we do our best to ensure timely delivery, unforeseen delays due to weather, incorrect delivery information provided by customers, courier service disruptions, or remote locations may occur. We appreciate your patience in such cases.

5. Incorrect Tracking or Missing Updates
If your tracking number shows no updates for more than 3 days, or appears incorrect, please contact our support team at info@truewayfarms.com with your Order ID.

6. Undeliverable Packages
If a package is marked as undeliverable due to incorrect address or failed delivery attempts, it may be returned to us. Additional shipping charges may apply for re-delivery.

7. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with photo proof and order details at info@truewayfarms.com. Please do not accept a package that appears tampered with or damaged. Report the issue to our support team immediately with photos and order details.

Order & Shipping Policy

Once an order is placed, it is automatically processed.

After payment confirmation from the bank, orders are packed and shipped within 48 hours.

Once shipped, tracking details will be sent via email and SMS to your registered contact information.

Any complaints regarding damaged or replacement products must be submitted within 48 hours of delivery.

For assistance, reach us at: info@truewayfarms.com

By registering, you consent to receive emails and SMS notifications related to product updates, promotions, and offers. To opt out, email us your request at the same contact.

Order Acceptance Policy

All orders placed through our website or other channels are subject to acceptance by Truewayfarms.com. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to:

• Product or service unavailability

• Errors in pricing or product information

• Suspected fraudulent or unauthorized activity

• Limitations on quantities available for purchase

Your receipt of an order confirmation (via email, SMS, or website) does not constitute our formal acceptance of the order. Order acceptance occurs only when the product(s) have been dispatched or delivered to you, and we have confirmed the shipment.

If we cancel or are unable to fulfill any part of your order, we will notify you and issue a refund for the unshipped or unavailable items.